Whenever we get toward the end of the year, we start thinking about next year. The plans, programs, and activities will allow us to meet and exceed our goals. Here are our seven steps to building your annual plan like a [...]
One of the challenges for staff in a store or restaurant, in delivering great customer experiences, is to anticipate customer needs. Delivering this high level of service involves being so tuned-in to customers, you can answer questions before they even ask. [...]
A simple way to define the word 'problem' is a situation that needs attention. Wikipedia authors describe one as "...any situation that invites resolution." That's a nice way to put it - 'invites resolution.' A lot of folks are afraid of [...]