Sandblog Header

Delivering Customer Service at Hooters

On Saturday I had hot wings and a beer at a Hooters restaurant. For those of you not familiar with Hooters… They are a US-based restaurant chain best known for their hot buffalo wings and Hooter Girls – attractive waitresses dressed in low-cut white tank tops and skin tight orange shorts. They are a privately-held company with more than 430 …

Read More

Love What You Do

I received an email from a friend who works at Starbucks. In the auto-signature of her e-mail was this “Love What You Do” graphic. It is just one element hiring teams use to communicate enthusiasm for working at Starbucks. Potential candidates see this ‘badge’ in the emails from Starbucks as well as in other materials… Candidates begin to experience the …

Read More

The Problem With Food Glamour Shots

This is the worry of many a restaurant-chain marketer and operator (at least the ones that care). That the quality of appearance of actual prepared food won’t live up to the results of the stylized food shots used to advertise it. A website by Jeff Kay compares fast food restaurant advertising food shots with photos of the actual purchased food. …

Read More

Making Better Decisions Considering Time, Talent & Treasure

Being more innovative requires making better decisions. A friend uses a filter called “Time, Talent, Treasure” to help her make important decisions. She learned this from a co-worker years ago and passed it along to me. And, now I pass it to you. When determining where she should focus effort she asks… Is this worth our Time, Talent, and Treasure? …

Read More
Happy New Year

“Comp Yourself” in 2015

Happy New Year! It’s resolution season. How do you avoid the let-down of resolutions earnestly created in January that may not last until February? Instead of setting resolutions, I recommend a simple life philosophy that will stick. Comp Yourself. That’s it. That’s the entire philosophy. Did I do better this year than I did last year? For example, at work …

Read More
Levers1

Getting Innovation Done, Being The Champion

Bringing to life programs and ideas that create innovation often requires persuasion. New ideas can be perceived as risky, dangerous, and create the “unknown.” Seth Godin, offers a recommendation to help get the lever pulled that helps to create the change you’re looking for. Below is what Seth shared: Goals, Strategy and Tactics for Change The Goal: Who are you …

Read More

Better Problem Solving With Framing

[vc_row] [vc_column] [vc_column_text]When you’re looking to innovate, take advantage of an opportunity, or solve a problem… one of your first steps should be to define precisely or “frame” that opportunity or problem. Your frame is how you narrow and pinpoint what you choose to solve. Better framing leads to better solutions. Think of it like a picture frame, it has …

Read More

Productive or Active?

This sticky note has been stuck to my computer monitor for a while. Now I have a smaller note that states “busy ≠ productive.” Often we’re merely active in what we’re doing. Activity feels busy. But it’s not necessarily productive. Are you keeping yourself busy to avoid a project? Or have you fallen into the trap of doing busy work …

Read More
    No Twitter Messages.