How Should a Retail Brand Best Use Social Media?

POINT: Paul Williams First, it is most important to remember that social media tools are tactics that support a word of mouth marketing strategy. So much excitement lately, how easily companies and customers can directly connect to each other, we forget [...]

How Should a Retail Brand Best Use Social Media?

The Path To Amazing Runs Through Not-Yet-Amazing

"If you set your bar at "amazing," it's awfully difficult to start..." today writes Seth Godin. He continues... Confronted with the gap between your vision of perfect and the reality of what you've created, the easiest path is no path. Shrug. [...]

The Path To Amazing Runs Through Not-Yet-Amazing

Do Brands Need to Be Marketed Differently Depending on Its Life Stage?

POINT: Paul Williams As we were taught in our marketing and business classes, there are four basic stages of life for products, services, and companies. I love the graph below - redrawn from the book Universal Principles of Design by Rockport [...]

Do Brands Need to Be Marketed Differently Depending on Its Life Stage?

Do all Marketing Activities need a Strong Call to Action?

POINT: Paul Williams Call now! Click now to sign-up! Subscribe today! Each of these is a call to action. We marketers put ’em everywhere. The call to action is the punctuation at the end of our advertising message sentence. Dear Customer, [...]

Do all Marketing Activities need a Strong Call to Action?

How Can Business Operations Support the Brand Promise?

POINT: John MooreTo me, a “brand promise” is what customers expect to experience with a business. Anytime a business delivers something different, it breaks its “brand promise” with customers. […]

How Can Business Operations Support the Brand Promise?

Beef Up Your Brand To Drive Sales

"How do we increase traffic and drive sales?" A client of ours is a burger joint with locations across the US. They make outrageously delicious burgers. Not just tasty beef burgers, but also an amazing turkey burger and one of the [...]

Beef Up Your Brand To Drive Sales
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