Monthly Archives: August 2013

Why (And How) to Develop Great Ideas

To help make an idea great, it has got to have a “why” attached to it (the justification) and a “how” to make it possible (the logistics). Sometimes, when brainstorming, people become attached to certain ideas. Or maybe there is an [...]

Why (And How) to Develop Great Ideas

How Valuable are Loyalty Programs? What’s Needed to Make them Successful?

Last Updated on 21 August 2013

POINT: Paul Williams “It’s not about customers being loyal to you. It’s about you being loyal to customers. You earn loyalty by giving it.”

I love that quote from from “Managing the Customer Experience” [...]

How Valuable are Loyalty Programs? What’s Needed to Make them Successful?

Don’t Manage Like a Stooge, Look Before You Leap

We are all in a hurry with our businesses. We all want results immediately. Because of this, we often act immediately without taking the time to think-up alternate ideas or think thru the implications of what are about to do. Something [...]

Don’t Manage Like a Stooge, Look Before You Leap
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